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FAQ

We get a lot of enquiries about www.Liclis.com, so have put together these Frequently Asked Questions to help you find the information you're looking for quickly and easily.

Frequently Asked Questions for Liclis.com

Contact Us |

How can I contact Liclis.com Customer Services Team or LiclisBeauty Responsible?
For customer and supplier contact details go to help@liclis.com

Shopping at Liclis.com |

How do I make sure all products at www.Liclis.com are 100% genuine Korean Skincare Cosmetics?
We fully guarantee the authenticity of all Korean products purchased here. Please note that several other online shops may also sell Korean Skincare products. Please use caution and common sense when purchasing in such other online shops, and make sure you can purchase a wide of Korean Skincare products from Korean manufactures at our site.

Do I need to register with Liclis.com in order to place an order?
You do not need to register with Liclis.com to make a purchase from our site www.liclis.com as we offer a guest checkout service. However, there are many benefits of becoming a registered Liclis.com customer, including faster and weekly emails with updates, offers and promotions.

How do I search for a product at Liclis.com?
Finding what you need at Liclis.com couldn’t be easier. Simple enter the product code (if you have it) or name into the quick smart search function at the top of each page.

Payment Methods |

When will I be charged?
Payment is not taken until goods are dispatched.
When an order is placed, we request a pre- authorization for the value of the order from your bank /card issuer to ensure that the funds are available. However, this remains simply a pre-authorization request until the order is shipped, at which point we actually take payment.

We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any ‘second’ charge is only temporary and will shortly disappear.

If you have any further queries, please contact your bank/card issuer.

Your Order |

How do I track my order?
You are able to track your parcel online by simply clicking on your confirmation of dispatch email with KoreaPost number or alternatively be logging on to your liclis.com account and selecting view ‘Order History’.

Delivery |

Delivery and Destinations
Liclis offers a trusty delivery option via KoreaPost. Please read more details here shipping-and-delivery. Unfortunately, we do not currently offer a Same Day dispatch service on your order in Korea but are on process as soon as possible.

International Shopping |

How much does International Delivery cost?
Please note: delivery charges for Liclis.com parcels vary dependent on the content of your parcel.
These charges can be reviewed during checkout.

How do I find out the Total Cost of My Order?
Either visit your shopping cart page (click on the 'Your Cart' icon at the top right of any page and select 'View Your Cart') or open your order details summary on any page within checkout.

All items in your order will be displayed in your preferred currency.
Your order summary at the bottom of the page will show you the value of USD delivery charge that has been removed from the cost of your order but we don’t apply to local duty and taxes added by the customs authorities in your chosen delivery destination country(over USD 250). Please read details here shipping-and-delivery.

The value shown represents the guaranteed price you will pay, with no additional charges on delivery. We also guarantee the exchange rate for the currency in which you made your purchase, so that if you return any items, you will have the same value refunded.

How are duty and taxes charged on international orders?
Duty (or customs tariffs) is set by the delivery destination country’s customs authorities. Liclis.com offers and covers local sales taxes or customs under USD 230 of your total amount, are calculated based on the rates set by the delivery country’s authorities

You will be able to view the guaranteed total amount under USD 230 of applicable duty and tax/VAT for your Liclis.com order within checkout. Please read details here shipping-and-delivery.

Returns |

Return Policy Only damaged goods will be returned for a refund. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 30 days of receipt of your goods using the Return Form provided. Please refer to Return Form.

My Order is incomplete or Items are damaged, what should I do?
In the unlikely event of this being the case, please return the goods to us using the returns from enclosed with your parcel or alternatively contact the Liclis.com Customer Service Team help@liclis.com. When sending an email, please in an image of the damaged item along with your order number. We endeavor to reply back to all customers as soon as possible.

Secure Shopping |

How do I know your website is secure?
Ensuring Liclis.com is as secure as possible is of the utmost importance to us. Our site uses software to provide high level Comodo SSL encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot guarantee over the security of the information your provide over the internet and as such as we cannot be held responsible for it. Never send any sensitive information, such as passwords or credit card information, via email. Where we have given you (or where you have chosen) a password which enables you to access certain parts of your website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How do you notify me of any change to your Security and Privacy Policy?
Any changes we make to our security and privacy in the future will be updated in our terms-and-conditions For any inquires on this, please contact at help@liclis.com