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Return and Refund Policy

Only damaged goods will be returned for a refund according to our terms and conditions.

Damaged Goods

In the unlikely event of this being the case, please our Customer Service Team [email protected] within 30 days of receipt of your goods. When sending an email, please in an image of the damaged item along with your order number. We endeavor to re-send the same product(s) you ordered to all customers as soon as possible.

Unwanted Goods and Refund

Unwanted goods may be returned for a refund. Gifts/samples on LICLIS Event are not returned. Sales items may be returned but very limited. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 7 days of receipt of your goods using the Return Form provided. Please refer to Return Form Return Form

Return the unwanted goods to the following address:

LICLIS Korea Company

Attention : Online Returns

2F., 25 Teheran-ro 79 gil, Gangnam-gu, Seoul, Korea (Zip code 06157)

Phone +82 70 8785 6450 or +82 10 3123 1512


**We strongly recommend that you use “Registered Airmail”, recorded delivery or another secure method of delivery to return unwanted goods purchased in Lilis.com. We do not offer or cover free international returns in case of unwanted goods.


In this case, Refund will be processed upon your arrival. We are unable to process your refund until we receive the unwanted product back.